Frequently Asked Questions

Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) section, we have compiled this comprehensive list of frequently asked questions to address any concerns you may have.

Do you bring everything that’s needed for the clean?

Yes, we bring everything unless you’d like something specific than you can provide it and we will use it.

How many cleaners will there be?

Usually 2, if its a smaller clean or if time is not an issue we will send 1 cleaner if we need, if it’s a larger clean we will send 3 or 4 cleaners to get the job done quicker.

What should I do to prepare for my cleaning?

Do a general pick up of toys, clothing, things on counters, excess trash. Any floors, furniture or counters that are covered with toys, clothes, trash, clutter, etc we will not be able to clean.

What products and equipment do you use?

  1. Shark vacuum(available for purchase $240 if you’d like one specifically for your home).
  2. Ocedar microfiber mop and lysol/fabuloso for floors.
  3. Lysol or Spic and Span General Cleaner and Disinfectant.
  4. Dawn Dish soap to cut through grease and grime as needed.
  5. Greased Lightening or similar degreaser for tougher kitchen or shower jobs.
  6. Windex for windows.
  7. Fabreeze Air Freshener.

How do you avoid cross contamination between houses?

  • We empty the vacuum canister and change out the filter or use clients personal home vacuum. We usually recommend purchasing the Shark that we use since it does such a great job, it’s lightweight and it can reach more areas with ease.
  • We use clean rags and mop heads at each home. Blue rags for the bathrooms and yellow for other areas.

What's the difference between a regular and deep clean?

Regular cleaning refers to the everyday tidying and maintenance that goes on in a home; this usually involves vacuuming, spot-cleaning surfaces, dusting furniture, emptying garbage cans, etc.

Deep cleaning goes beyond the basics of regular cleaning and requires more intensive labor. It usually includes scrubbing down every surface from top to bottom (including vents and air registers), washing windows & doors inside & out (additional cost), detailed dusting of all areas including hard-to-reach places like ceiling fans, and tops of cabinets.

Here is a link to the Check-List we use for Regular and Deep Cleanings.

Do you do laundry or dishes?

Yes, we will fill the dishwasher and get it running or keep laundry running while we are at your house if you’d like. Just let us know.

Is your company licensed and insured?

Yes we are! We will be happy to email you our info upon request.

Where do I find a copy of your Service Agreement and Policies?
What if I’m not 100% Happy with my clean?

Give us a call or text within 24hrs of your clean and we return to fix the issue or we will discount your next clean.

What if I am 100% Happy with my clean?

Tell your friends and family about us and you’ll receive a $25 Referral Bonus for each new customer. Also please tell Google and Facebook! 5 Star Reviews are our fuel for the great work that we do!

What other services do you provide besides home cleaning?

  1. Office Cleaning
  2. Boat and Car Detailing.
  3. Most Regular Home Maintenance
    • Replace shower curtains.
    • Replace toilet seats.
    • Replace caulking in shower or bath.
    • Replace HVAC filter.
    • Clean Appliances and filters
    • Replace blinds.
    • Replace dryer duct.
    • Replace door handles.
    • Small spackle and paint jobs.
    • Not listed; just ask. We Always Happy to Help!